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Frequently Asked Questions and Answers

Frequently Asked Questions and Answers

Perfecting the Art of Recovery – One Question at a Time

  • Animated Arrow for QuestionsAre there any social activities provided?

    Our Therapeutic Recreation team will meet with you upon admission to identify your leisure time interests and recommend options suitable to your needs and interests. Our monthly activities/wellness calendar offers you a variety of programs to choose from.

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  • Animated Arrow for QuestionsWhen are the scheduled meal times?

    Our dining rooms are open for breakfast from 8 a.m.-9:30 a.m., for lunch from noon-1:30 p.m. and for dinner between 5 p.m.-6:30 p.m. You may also choose to dine in your room. In-room dining hours are the same as the dining room. An always available menu is offered in addition to our daily menu for both dining room and in-room dining.

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  • Animated Arrow for QuestionsIs there laundry service?

    Yes, we will take care of washing clothes during your stay at Stone Rehab. If you would prefer to do your own laundry, please let the staff know.

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  • Animated Arrow for QuestionsCan my family or friends bring my pet for a visit?

    Please speak to our Therapeutic Recreation team for special requests for pet visits.

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  • Animated Arrow for QuestionsCan my family or friends bring food from home during my stay?

    Before your friends or family bring food, please check with the nursing staff or nutrition care staff to ensure that the food items are in accordance with the diet prescribed by the physician. Food brought from outside should be labeled, dated and stored in an airtight container and must be stored in accordance with our safe food handling policies. Please see a Nutrition Care Supervisor with questions.

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  • Animated Arrow for QuestionsDo you offer telephone services for patients?

    Yes, each suite has a private telephone line. Patients may also use their personal cell phones to make calls.

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  • Animated Arrow for QuestionsIs cable television available?

    Yes, all of our patient suites have flat screen TVs with over 140 high-definition channels.

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  • Animated Arrow for QuestionsHow do I know if i qualify for Medicare Part A benefits?

    You must have a Medicare card that reads “hospital insurance” and must have spent a minimum of three consecutive nights in a hospital. The hospital stay must not have occurred more than 30 days prior to entering Stone Rehab. Further, a physician must certify that you need skilled nursing or skilled rehabilitation care on a continuing basis and the need for skilled care must relate to the reason for hospitalization.

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  • Animated Arrow for QuestionsWhat do Medicare Part A and Part B cover?

    For any eligible beneficiary needing skilled nursing or skilled rehabilitation consistent with Medicare coverage criteria, Medicare Part A coverage will pay for a semi-private suite, meals, nursing services, rehabilitation services, medications, supplies and durable medical equipment for up to 100 days. For the first 20 days in a nursing home, Medicare covers 100 percent of skilled care. From Day 21 through Day 100, the patient must pay a daily co-insurance rate. Medicare covers days based on medical necessity. 

    Patients who are eligible for the services covered under Medicare Part B will be responsible for an annual deductible plus 20% of the total charges for services such as occupational therapy, physical therapy and speech therapy, as well as medical supplies. 

    For more information on Medicare, please visit www.medicare.gov.

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  • Animated Arrow for QuestionsWhat is your nursing ratio?

    Our commitment to quality shows in our 5-Star ratings. It is because of that commitment that our nursing ratios are much improved compared to what one may typically see in a nursing home setting. This way you will get more immediate attention to your needs and recover more quickly. There is an RN available at all times to ensure for patient safety.

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  • Animated Arrow for QuestionsWhat are visitation hours?

    Current visitation has open hours. There are no limitations regarding the number of visitors or the timing. 
    For information regarding visitation, please call 757-496-1158
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  • Animated Arrow for QuestionsWhat is the availability of your rehabilitation department?

    Our rehabilitation department is open seven days a week. Based on your progress and insurance coverage, you may be able to get additional time daily for rehabilitation. Once admitted, you will be evaluated by our therapy team and an individualized treatment plan will be developed. Our rehabilitation therapy is provided by Functional Pathways. 

    You can learn more about Functional Pathways by visiting www.functionalpathways.com.

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  • Animated Arrow for QuestionsWill my physician come see me?

    At Stone Rehab, our Medical Director and his team of attending physicians will oversee your care. One of our physicians or physician assistants will see you shortly after admission. We also have a wound physician and podiatrist available for consults. Additionally, our structure involves physician assistants available a minimum of five days a week to see you for any issues.

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  • Animated Arrow for QuestionsHow long can I expect to stay?

    Compared with the national average of 25 days, our current average length of stay for Medicare patients is about 14 days and less for managed care patients. This varies depending on your medical condition and complexity of expected recovery.

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  • Animated Arrow for QuestionsHow do I get accepted at Stone Rehab as a patient?

    Most of our patients come from the hospital, acute rehabilitation hospitals, assisted living communities or from home. If you’re in a hospital setting, please ask your social worker or case manager to see if you qualify for our rehabilitation services. If you’re coming from home, you must first be approved by your insurance company.

    Please call our admissions department for assistance at 757-496-1158.

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  • Animated Arrow for QuestionsWhat insurance plans do you accept?

    We accept Medicare and we are continually adding new managed care insurance plans. Call our admissions department at 757-496-1158 to find out which plans are accepted. It is important to understand the coverage of your insurance plan and to be aware of any copays that may be involved.

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  • Animated Arrow for QuestionsWhat is included in my stay?

    Like other skilled nursing centers, most all elements of your stay are included; however, you will need to pay for or provide your own transportation to medical appointments.

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Plan Your Recovery With Stone Rehabilitation

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  • Stone Rehab has been a home away from home. It feels like I am in a resort. The staff work from their hearts and are all kind and understanding. The food is fabulous! If I need rehab again, I wouldn't go anywhere else. P. Lengyel
  • The best in the area! I'd recommend their rehab to everyone! G. Dailey
  • They are the best! They took very good care of me. I wouldn't even have to ask for my ice to be replaced on my hip because the nurses came in and replaced it like clockwork.  Helen B.
  • I was very impressed with the rehab team. They helped me walk much better. I most appreciated the Occupational and Physical Therapy team. S. Thacker
  • In Stone Rehab, everything was great. The food was outstanding. The nursing staff was excellent. The private room was beautiful. It was like staying at a resort. I'd go back anytime! J. Armstrong
  • His transformation over the last two weeks is incredible. He is physically and emotionally in such a better place. He really is back to himself and we didn't expect that to happen.  Cathyann T.
  • Ya'll were great. I cannot say enough words about the treatment that I was given. Everyone was fantastic from the nurses to the therapists and the housekeepers. Ya'll treated me so well. Deborah C.
  • PT has been great. They taught me a lot. This is the strongest I've been in a long time. This is probably the healthiest I've been too.  Anonymous
  • I would tell others that they couldn't find a better place to be. R. Griffin
  • This place couldn't be any better. I am very pleased with everything and everyone. Top of the list! They were in the room cleaning every day, multiple times a day. I felt very safe with all that is going on in the outside world these days. H. Ballard
  • The staff are caring. They were interested in my needs. They went above and beyond especially with those gowns on. Jill (PT) and the nurses were super people. You've got a really great staff. They deserve all the praise that they get. James S.
  • "Stone Rehab treats me with kindness. Everyone always has a smile on their face! It's very encouraging to someone like me who needs to get better. The staff make me feel welcome and like I'm right at home." Q. Guase
  • "The staff met every need with a smile and always a positive attitude. Thank you for creating an atmosphere where patients are treated with respect and dignity." Anonymous
  • I met with my surgeon yesterday and I am completely healed & doing very well because of the great care received at Stone Rehab. H. Sprague
  • "I have most appreciated the staff here in Stone Rehab. I would tell others that if you want to go to a place where they care about you, go to Stone Rehab." D. Watts
  • "Mom loved being under Stone Rehab care. The nurses recognized my mom from when she had stated at Stone Rehab before. Everyone welcomed her and were happy to see her and my mom was excited about that. Stone Rehab made her feel relaxed and comfortable." D. McKenna
  • "Stone Rehab has done a good job and truly helped my mom as best as they could. The continuity with her care from Stone Rehab to Westminster Canterbury at Home (WCAH) who will take over her care after her discharge is impressive. My wife, sister-in-law, brother, and I thank Westminster-Canterbury from the bottom of our hearts for all they've done for our family and mom." B. Pearson
  • Staying at Stone Rehab has been a wonderful experience. Everyone has been a joy to have around. Everyone is very friendly and takes time to chat which is comforting. Janet K.
  • "Thanks so much for taking such good care of my mother. I am sure it wasn't always easy but you all were very professional, capable, and compassionate in doing your best t help my 89-year-old mother recover. It gave me peace of mind to know she was in your hands. You all are a very valuable asset in this community. It is you all that allow exhausted family members to sleep better each night." Pam S.
  • "The best decision I ever made was coming to WC 6 years ago. Everyone is very professional, they know their job & they do it well. I was healthy and independent 6 years ago when I moved here & now I'm experiencing episodes of back pain that Stone Rehab is helping me with. It's a marvelous place!" J. Lottman
  • "I am doing as well as I am due to the care I received at Westminster-Canterbury's Stone Rehab." Marie W.
  • "I was terribly sad when I first arrived, but the staff cheered me up & got me moving. The nurses and the therapists were angels. And the food was as good as could be, I'd like to take the chef home with me." Carolyn G.
  • "Service, food, personnel... everything was great. My wife is a retired nurse and she said that the other rehabs didn't compare to yours. We drove past three different rehabs to come to WC's Stone Rehab and don't have any regrets." Franklin R.
  • I wish I could remember all of the staff's names that were so wonderful; Ophelia, Vickie, Jo, Cody. Everyone was friendly and sweet. The therapy department came in bubbly and energetic, they were wonderful. Terry S.
  • I’m writing to let you know how phenomenal I have found each and every member of the medical staff to be both with my Mom and to each of us.  One of the LPN’s said to me this morning, “I’m here as much for you and your siblings as I am for Mom.”  Such kindness from everyone. Becky W.
  • I'd like to thank you and the whole staff for the wonderful care my mother received.  In the eight years I worked as a Utilization Review Analyst for DMAS I can say without a doubt your community and staff are the "toppest of notchs." Joyce S.
  • "I was immediately put at ease when hearing how Ed was being taken care of at Westminster-Canterbury. Everything you all have done for us has been spot on, and it means so much to us that you have continued to follow us even after he left." Patricia W.
  • I can't say enough about the staff of nurses, CNAs & therapists. Everybody was fantastic. Even when my family came to visit, they were treated so well. Robert Edwards
  • "I'm physically getting much stronger. Believe me when I tell you, I not only appreciate it but I'm going to go ahead and recommend you to everyone else. I appreciate everything that you've done for me." Kim S.
  • Your level of care and respect for people is amazing. Even during difficult times, your staff was impeccable. I wish she could live there all the time. Nursing care rates 5/5. Cory was great, grandmother would press her button all night and he was so patient with her. Jeannette J.