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Frequently Asked Questions and Answers

Frequently Asked Questions and Answers

Perfecting the Art of Recovery – One Question at a Time

  • Animated Arrow for QuestionsAre there any social activities provided?

    Our Therapeutic Recreation team will meet with you upon admission to identify your leisure time interests and recommend options suitable to your needs and interests. Our monthly activities/wellness calendar offers you a variety of programs to choose from.

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  • Animated Arrow for QuestionsWhen are the scheduled meal times?

    Our dining rooms are open for breakfast from 8 a.m.-9:30 a.m., for lunch from noon-1:30 p.m. and for dinner between 5 p.m.-6:30 p.m. You may also choose to dine in your room. In-room dining hours are the same as the dining room. An always available menu is offered in addition to our daily menu for both dining room and in-room dining.

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  • Animated Arrow for QuestionsIs there laundry service?

    Yes, we will take care of washing clothes during your stay at Stone Rehab. If you would prefer to do your own laundry, please let the staff know.

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  • Animated Arrow for QuestionsCan my family or friends bring my pet for a visit?

    Please speak to our Therapeutic Recreation team for special requests for pet visits.

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  • Animated Arrow for QuestionsCan my family or friends eat with me in the dining room?

    Yes, any visitors may eat with you in the dining room. To order a guest meal, please call 496-1135 and speak with one of our Nutrition Care team members. Visitor meals can be charged to your account.

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  • Animated Arrow for QuestionsCan my family or friends bring food from home during my stay?

    Before your friends or family bring food, please check with the nursing staff or nutrition care staff to ensure that the food items are in accordance with the diet prescribed by the physician. Food brought from outside should be labeled, dated and stored in an airtight container and must be stored in accordance with our safe food handling policies. Please see a Nutrition Care Supervisor with questions.

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  • Animated Arrow for QuestionsDo you offer telephone services for patients?

    Yes, each suite has a private telephone line. Patients may also use their personal cell phones to make calls.

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  • Animated Arrow for QuestionsIs cable television available?

    Yes, all of our patient suites have flat screen TVs with over 140 high-definition channels.

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  • Animated Arrow for QuestionsCan I come for a tour of Stone Rehab?

    We always welcome visitors and encourage you to call us to arrange a tour so that we can ensure someone on our team can be dedicated to showing you around the campus.

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  • Animated Arrow for QuestionsHow do I know if i qualify for Medicare Part A benefits?

    You must have a Medicare card that reads “hospital insurance” and must have spent a minimum of three consecutive nights in a hospital. The hospital stay must not have occurred more than 30 days prior to entering Stone Rehab. Further, a physician must certify that you need skilled nursing or skilled rehabilitation care on a continuing basis and the need for skilled care must relate to the reason for hospitalization.

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  • Animated Arrow for QuestionsWhat do Medicare Part A and Part B cover?

    For any eligible beneficiary needing skilled nursing or skilled rehabilitation consistent with Medicare coverage criteria, Medicare Part A coverage will pay for a semi-private suite, meals, nursing services, rehabilitation services, medications, supplies and durable medical equipment for up to 100 days. For the first 20 days in a nursing home, Medicare covers 100 percent of skilled care. From Day 21 through Day 100, the patient must pay a daily co-insurance rate. Medicare covers days based on medical necessity. 

    Patients who are eligible for the services covered under Medicare Part B will be responsible for an annual deductible plus 20% of the total charges for services such as occupational therapy, physical therapy and speech therapy, as well as medical supplies. 

    For more information on Medicare, please visit www.medicare.gov.

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  • Animated Arrow for QuestionsWhat is your nursing ratio?

    Our commitment to quality shows in our 5-Star ratings. It is because of that commitment that our nursing ratios are much improved compared to what one may typically see in a nursing home setting. This way you will get more immediate attention to your needs and recover more quickly. There is an RN available at all times to ensure for patient safety.

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  • Animated Arrow for QuestionsWhat are visitation hours?

    You can visit anytime. For a nominal fee, you can also dine with your loved one. Our Hoy entrance doors close at 5 p.m. daily, so you will need to use the main entrance to enter after that time in order for us to ensure a quiet environment for our recovering patients.

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  • Animated Arrow for QuestionsWhat is the availability of your rehabilitation department?

    Our rehabilitation department is open seven days a week. Based on your progress and insurance coverage, you may be able to get additional time daily for rehabilitation. Once admitted, you will be evaluated by our therapy team and an individualized treatment plan will be developed. Our rehabilitation therapy is provided by Functional Pathways. 

    You can learn more about Functional Pathways by visiting www.functionalpathways.com.

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  • Animated Arrow for QuestionsWill my physician come see me?

    At Stone Rehab, our Medical Director and his team of attending physicians will oversee your care. One of our physicians or physician assistants will see you shortly after admission. We also have a wound physician and podiatrist available for consults. Additionally, our structure involves physician assistants available a minimum of five days a week to see you for any issues.

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  • Animated Arrow for QuestionsHow long can I expect to stay?

    Our current average length of stay for Medicare patients is about 11 days and less for managed care patients. This varies depending on your medical condition and complexity of expected recovery.

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  • Animated Arrow for QuestionsHow do I get accepted at Stone Rehab as a patient?

    Most of our patients come from the hospital, acute rehabilitation hospitals, assisted living communities or from home. If you’re in a hospital setting, please ask your social worker or case manager to see if you qualify for our rehabilitation services. If you’re coming from home, you must first be approved by your insurance company.

    Please call our admissions department for assistance at 757-496-1100.

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  • Animated Arrow for QuestionsWhat insurance plans do you accept?

    We accept Medicare and we are continually adding new managed care insurance plans. Call our admissions department at 757-496-1100 to find out which plans are accepted. It is important to understand the coverage of your insurance plan and to be aware of any copays that may be involved.

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  • Animated Arrow for QuestionsWhat is included in my stay?

    Like other skilled nursing centers, most all elements of your stay are included; however, you will need to pay for or provide your own transportation to medical appointments.

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